Covad Business DS3 Service
Ultra high-speed Internet connectivity for high-bandwidth business needs
Covad Business DS3 service delivers high-capacity bandwidth and service availability backed by superior service level agreements. Covad Business DS3 offers high-bandwidth Internet access and maximum performance for your most demanding business connectivity needs.
If your business is looking for an Internet connectivity solution that will support corporate data access, WAN connectivity, and performance-intensive applications, then Covad Business DS3 service delivers the speed, reliability, and capacity to support your business needs.
- Choice of four symmetric speeds—20.0 Mbps, 25.0 Mbps, 30.0 Mbps, and 35.0 Mbps.
- High-bandwidth, stable, reliable service for maximum uptime and performance—at competitive prices.
- Backed by Covad service level agreements for installation, repair and network performance.
Pricing
Call us at 866-731-2204 for availability and pricing at your location.
| Additional Information |
|---|
| IP addressing—Network address translation (NAT) with one fixed public IP address and 253 usable private IP addresses, or five fixed public IP addresses; additional fixed IP addresses are available for an additional fee. |
| Web hosting—Includes 10 MB of space at the Covad.net domain (home.covad.net/username). Covad can also host your company's web domain for you (www.yourcompany.com) for an additional fee. |
| Email—Includes 15 POP3 email accounts and free webmail at the Covad.net domain. Email with your own domain name (yourname@yourcompany.com) is available for an additional fee. |
| Professional installation—Professional site survey and installation by a Covad technician and local phone company technician. |
| My Covad Account—Easily manage your account and billing information online.¹ |
¹ Covad encourages its customers to ‘go green’ and opt for free billing options like EFT or credit card. If customer chooses to receive a paper invoice, there is a $3.95 monthly fee. See Covad Customer Policies.
Email and Web Hosting Services
Get company-branded email and a professional Web presence with Covad Hosting services, available with purchase of broadband service. Learn more »
Customer Support
- Dedicated, advanced technical support team, structured for end-to-end problem resolution, available 24x7 including weekends, after-hours, and holidays
- Easy online account management through My Covad Account
Service Level Agreements
At Covad, we stand behind our promise of uncompromising quality by providing service level agreements (SLAs) on our business-class services. Our SLAs mean that you can focus on your business, not your Internet connection.
- Fast installation time—If Covad does not install your order within 45 calendar days of placing your order for Business DS3, you are eligible for a credit equal to 50% of your first month's service fees.
- Service availability—We target monthly service availability of 99.99%. You will be eligible for a credit for every hour of downtime beyond our target. Please review the Covad Customer Policies for details.
- Time to repair—In the event of a service outage, we will restore your service within four hours. If we do not, you will be eligible for a credit equal to 10% of your monthly service fees.
- Network delivery—Each month, Covad targets to deliver successfully 99.9% of all data packets sent to or from your location. If we miss this target in a given calendar month, you will be eligible for a credit of up to 10% of your monthly service fee.
- Network delay—Covad targets to transmit all data between your location and the Internet with a monthly average of 70 milliseconds for the round trip. You are eligible for a credit of up to 10% of your monthly service fees if we do not meet this monthly target.
Read the complete detail of the Service Level Agreement in the Covad Customer Policies 
)
Equipment
Covad supports the following customer premises equipment (CPE) required to connect your network to the Internet.
Router provided by Covad:
- Cisco 2821 ATM WAN Router (datasheet)
- The Cisco 2821 ATM WAN router has two LAN ports and a single T3/E3 ATM port. A one-year warranty is included.
IP Addressing
For your business network, select from the following standard IP options:
- Network address translation (NAT)with one fixed public IP address and 253 usable private IP addresses (default selection unless you choose otherwise)
- Five fixed public IP addresses
For an extra monthly fee, additional IP addresses are available:
| Usable IPs | Monthly Fee | Setup Fee |
|---|---|---|
| NAT—1 fixed public IP and 253 usable private IPs | included | included |
| 5 fixed public IPs | included | included |
| 13 fixed public IPs | $10 | included |
| 29 fixed public IPs | $15 | included |
| 61 fixed public IPs | $20 | included |
| 125 fixed public IPs | $25 | included |
| 253 fixed public IPs | $50 | included |
Covad Business DS3—Frequently Asked Questions