Covad Business T1 Service

Mission-critical performance and reliability

Larger businesses or users that demand maximum speeds can get the most features and the best available service level agreements from Covad Business T1 service—the industry-leading broadband service choice for your business, with six symmetrical speed options, flexible IP addressing, and a dedicated support team. And Covad always offers a 30-day no-risk satisfaction guarantee with all T1 service.

And if your business depends on e-commerce, online data storage, CRM applications, corporate intranets/extranets or other demanding applications, then Covad bonded T1 delivers the heavy lifting these mission-critical applications demand. Covad harnesses the power of multiple full T1 lines, bonding them together into one affordable, seamless connection to deliver up to 6.0 Mbps of symmetrical speed, eliminating the wasted bandwidth and expense of moving to a fractional DS3 connection and offering significant cost savings over using separate T1s. 

• 30-day no-risk satisfaction guarantee.
• Dedicated T1 toll-free hotline manned with service experts available live 24x7x365.
• Priority routing on Covad's network, with 99.99 percent monthly uptime service level agreement and credits for missed targets.
• Backed by industry-leading SLAs for installation, repair and network performance.

Speeds & Pricing

Email and Web Hosting Services

Get company-branded email and a professional Web presence with Covad Hosting services, available with purchase of broadband service. Learn more »

Customer Support

• Specialized T1 service team available 24x7x365
• Easy online account management through My Covad Account
• Email-based support
• Live domestic phone support

Service Level Agreements

At Covad, we stand behind our promise of uncompromising quality by providing service level agreements (SLAs) on our business-class services. Our SLAs mean that you can focus on your business, not your Internet connection.

• Fast installation time—If Covad does not install your order within 30 calendar days of placing your order for Business T1 384, 768, 1.5 or 3.0, you are eligible for a credit equal to 50 percent of your first month's service fees. If Covad does not install your order within 45 calendar days of placing your order for Business T1 4.5 and 6.0, you are eligible for a credit equal to 50 percent of your first month's service fees.
• Service availability—We target monthly service availability of 99.99 percent. You will be eligible for a credit for every hour of downtime beyond our target. Please review the Covad Customer Policies for details.
• Time to repair—In the event of a service outage, we will restore your service within 4 hours. If we do not, you will be eligible for a credit equal to 10 percent of your monthly service fees.
• Network delivery—Each month, Covad targets to deliver successfully 99.9 percent of all data packets sent to or from your location. If we miss this target in a given calendar month, you will be eligible for a credit of up to 10 percent of your monthly service fee.
• Network delay—Covad targets to transmit all data between your location and the Internet with a monthly average of 110 milliseconds for the round trip. You are eligible for a credit of up to 10 percent of your monthly service fees if we do not meet this monthly target.

Read the complete detail of the Service Level Agreement in the Covad Customer Policies (pdf) document. Customer is responsible for requesting credits.

Thirty Day Satisfaction Guarantee

Order Business T1 Internet service and try it for 30 days.

If not fully satisfied, cancel your service within the first thirty days. Covad will refund all installation and monthly service fees and will cancel your service agreement without further obligation. Covad will refund the equipment fees when you return the equipment to Covad in accordance with our RMA instructions.

Please review the Covad Customer Policies for details.

Equipment

Covad supports multiple customer premises equipment (CPE) required to connect your network to the T1 line. You can either purchase the standard equipment provided by Covad or arrange for your own equipment.

Routers provided by Covad:

Cisco 1841 T1 Router (data sheet) 

The Cisco 1841 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot, and two autosensing 10/100 Fast Ethernet ports. The Cisco 1841 router is designed for secure data connectivity and offers more than a fivefold performance increase over the 1700 series routers plus integrated hardware-based VPN encryption. The Cisco 1841 is designed for high-speed business-class performance and also includes Inter-virtual LAN (VLAN), firewall option, and support for EIGRP and OSPF advanced routing protocols.

Samsung Ubigate iBG1000 T1 Router (data sheet) 

The Samsung Ubigate iBG1000 T1 router delivers powerful, business-class performance at an affordable price, with two 10/100 Fast Ethernet ports, integrated firewall and hardware accelerated IPSec VPN. For bonded T1 services (3.0 Mbps up to 6.0 Mbps), its scalable bandwidth capacity comes pre-configured with the appropriate number of T1 ports enabled for your service. Additional T1 ports can be activated with a licensing upgrade. This allows a business to increase Internet capacity without replacing hardware.

Netopia 4622XL T1 Router (data sheet) 

The Netopia 4622XL T1 Router combines a T1 CSU/DSU with built-in VPN acceleration and an eight-port 10/100 Ethernet switch. The Netopia 4622XL-T is ideal for broad-based deployment by small, medium, and distributed enterprises using Covad Business T1 services.

Note:  You must have 10Base-T (Ethernet) network cards installed and working prior to arrival of the Covad technician. Covad does not install network cards during the installation process.

IP Addressing

For your business network, select from the following standard IP options:

• One fixed public IP address with network address translation (NAT) (default selection unless you choose otherwise)
• Five fixed public IP addresses

For an extra monthly fee, additional IP addresses are available: